Privacy policy

PRIVACY POLICY

Last updated: May 07, 2026

This Privacy Policy explains how Soulxsigh collects, uses, and protects personal information when you visit this website, place an order, purchase a subscription, sign up for emails, or contact Soulxsigh.

By using this website, you acknowledge that you have read and understand this Privacy Policy.

PERSONAL INFORMATION COLLECTED

Soulxsigh may collect the following types of personal information, depending on how you use the website:

  • name
  • email address
  • phone number, if provided
  • billing address
  • shipping address
  • order details
  • subscription details
  • payment confirmation details
  • customer account information, if you create an account
  • messages or customer support requests you send
  • device, browser, IP address, and site usage information
  • products viewed, items added to cart, and checkout activity

Soulxsigh does not store your full credit card number. Payment information is handled securely by the payment processor used to operate the store.

HOW PERSONAL INFORMATION IS COLLECTED

Personal information may be collected:

  • directly from you when you place an order, create an account, subscribe, sign up for emails, or contact Soulxsigh
  • automatically when you visit or use the website, including through cookies and similar technologies
  • from service providers used to operate the store, process payments, manage subscriptions, fulfill orders, ship packages, send emails, prevent fraud, and understand site activity

HOW PERSONAL INFORMATION IS USED

Soulxsigh may use personal information to:

  • process and fulfill orders
  • manage subscriptions and renewals
  • send order, shipping, billing, and subscription updates
  • provide customer support
  • respond to messages and questions
  • process payments and prevent fraud
  • arrange shipping and delivery
  • improve the website, store, products, and customer experience
  • send marketing emails if you have signed up to receive them
  • understand customer interest in products, releases, and the Soulxsigh Circle
  • comply with legal obligations and enforce store policies

HOW PERSONAL INFORMATION MAY BE SHARED

Soulxsigh may share personal information with trusted service providers only as needed to operate the store and provide services to customers.

This may include providers that help with:

  • website hosting and ecommerce services
  • payment processing
  • subscription management
  • order fulfillment
  • shipping and delivery
  • email marketing and customer communications
  • analytics and site performance
  • fraud prevention and security
  • legal or compliance requirements

Soulxsigh may also disclose personal information if required by law, legal process, or to protect the rights, safety, and security of Soulxsigh, customers, or others.

Soulxsigh does not sell customer personal information for money.

ADVERTISING — META PIXEL

Soulxsigh uses the Meta Pixel (Meta Platforms, Inc.) to measure its Facebook and Instagram advertising and to show relevant ads to people who have visited the site. The Meta Pixel may collect your device information, IP address, and the pages and products you view, and shares this information with Meta. In the EU, EEA, UK, and Switzerland, the Meta Pixel only runs after you accept cookies, and you can withdraw consent at any time using the cookie banner or privacy preference tool. To learn more, see Meta’s Privacy Policy at facebook.com/privacy/policy. To opt out of interest-based ads, visit youradchoices.com.

COOKIES AND SIMILAR TECHNOLOGIES

This website uses cookies and similar technologies to support store function, cart and checkout features, security, analytics, and marketing.

For more details, please see the Cookie Policy.

MARKETING EMAILS

If you sign up for marketing emails, Soulxsigh may use your email address and certain site or order activity to send updates about releases, books, products, the Soulxsigh Circle, and related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email.

Unsubscribing from marketing emails does not stop transactional emails related to orders, subscriptions, billing, customer support, or account activity.

RETENTION OF PERSONAL INFORMATION

Soulxsigh keeps personal information only as long as reasonably needed to operate the store, provide services, fulfill orders, manage subscriptions, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

CUSTOMER RIGHTS AND CHOICES

Depending on where you live, you may have rights related to your personal information, including the right to request access, correction, deletion, or a copy of certain personal information.

You may also have the right to opt out of certain marketing or targeted advertising practices where applicable.

To make a privacy request, email hello@soulxsigh.com.

Soulxsigh may need to verify your identity before completing a privacy request.

SECURITY

Soulxsigh uses service providers and store systems designed to help protect customer information. However, no website, payment system, or online transmission is completely secure.

Please do not send sensitive payment details, passwords, or confidential information by email.

CHILDREN’S PRIVACY

This website is not intended for children. Soulxsigh does not knowingly collect personal information from children.

If you believe a child has provided personal information, please email hello@soulxsigh.com so the issue can be reviewed.

THIRD-PARTY LINKS

This website may include links to third-party websites, platforms, or services.

Soulxsigh is not responsible for the privacy practices, content, or policies of third-party websites. Please review their policies before sharing personal information with them.

CHANGES TO THIS PRIVACY POLICY

Soulxsigh may update this Privacy Policy from time to time. The most recent update date will appear at the top of this page.

CONTACT

For questions about this Privacy Policy or to make a privacy request, email hello@soulxsigh.com.